SA Complaint Management System

⚠️ Overdue / Due Soon

🕐 Recent Activity

📋 Active Complaints by Status

Ref #	Notif. Date	Issuing Company	Complaint Ref	Product	Batch	Criticality	Reply Deadline	Status	Replied	Actions

📄 PDF Auto-Extraction

📎

Upload Complaint PDF

Click to browse or drag & drop a PDF · Vygon forms auto-detected

📌 Complaint Identification

Our Ref # *

Notification Date *

Supplier Complaint Reference

Deviation / NC Reference

🏢 Parties Involved

Issuing Company *

Issued By (Name)

Issued By (Function)

Issued To (Company)

Issued To (Contact Person)

Issued To (2nd Contact)

🔧 Product & Batch Details

Product Description *

Supplier Product Code

Buyer Product Code

Supplier Batch / Lot

Buyer Batch / Lot

Order Number

Batch Quantity

Blocked Quantity

Sample Quantity Sent

⚠️ Incident Details

Detection Point

Detection Date

Recurring Failure?

Criticality *

Incident Description *

📋 Requirements & Deadlines

What Is Required by the Complainant

Reply Deadline (from Complainant) Enter deadline as stated in the complaint. Leave blank if not specified.

Product Decision by Buyer

🔄 Internal Action & Tracking

Status *

Assigned To (Internal Dept / Person)

Complaint Sent To (for Further Action)

Replied to Customer?

Reply Date

CAPA Opened?

CAPA Reference

Reply Summary / Actions Taken

Internal Notes

Original PDF Filename

Extraction Method

#	Username	Full Name	Role	Department	Created	Last Login	Actions

🔑 Change My Password

Current Password

New Password

Confirm New Password

💾 Data Management

Export your entire complaint database as a JSON file for backup, or import a previously exported backup to restore data.

⚠️ Import will merge records (existing records by ID are preserved). To replace all data, clear first.